Customers’ Lifetime Value (CLTV) measures the total revenue a client will generate for a business over their lifetime. It is crucial for companies of all sizes but essential for MSMEs (Micro, Small, and Medium Enterprises). MSMEs often have limited resources, so they need to focus on acquiring and retaining profitable customers.
SMO is the process of increasing a website’s visibility and reach through social media platforms. It involves a strategic content creation, distribution, and engagement approach to drive traffic, enhance brand reputation, and foster customer relationships. Unlike Social Media Marketing (SMM), which focuses on acquiring customers, SMO aims to optimise an existing online presence for maximum impact.
Brand awareness – The extent to which people are aware and connect emotionally with a specific brand and its products or services. It encompasses two key aspects: 1. Brand Recognition: This refers to a consumer’s ability to identify a brand when they encounter it, such as recognising its logo, name, or slogan. 2. Brand Recall: …