The Balanced Scorecard: A Strategic Framework for Holistic Business Performance
The Balanced Scorecard: A Strategic Framework for Holistic Business Performance In today’s competitive and dynamic business landscape, a myopic focus on individual departmental goals can lead to organisational imbalance. This challenge was addressed by Harvard Professor Robert Kaplan and David Norton, CEO of Palladium Group Inc., who introduced the Balanced Scorecard—a transformative strategic planning and …